Skip to content

I did not receive the confirmation email after requesting free trial. What should I do?

I did not receive the confirmation email after requesting a free trial

The registration email is sent automatically by our servers immediately after you request a free trial registration key. Usually, it only takes a few minutes until you can see the email in your inbox. If you didn't receive the email, the most likely reasons are:

• Spam/Junk Mail Filter Settings
Check your spam (junk mail) filter or contact your internet service provider if the email was wrongly filtered. The more popular free email providers such as Hotmail, Yahoo, Verizon, or GMX use very restrictive spam filters which mark most automatically sent emails as spam. Also, please note that if you use a spam filter that requires a manual confirmation by the sender (sometimes called a challenge/response system), it will not work with our system.

• Wrong Email Address
Please make sure that you carefully type your email address, and review it for typos before submitting. In our experience, after spam filters, simple typos are the most common reason for a missing password or mail.

• Email Routing Problems
Sometimes, mail servers have technical problems which may result in a long delay or non-delivery. Mails may hang in queues for hours or days because of the high traffic. Mail servers may be overloaded because of spam and worm emails. Try to send a test email to yourself to ensure the email address is working correctly.

If you're still not seeing it, please resubmit the request again by clicking here or just contact us at and we'll be glad to help!

Feedback and Knowledge Base